Privacy Notice

Why we collect information about you

We keep records about the healthcare and treatment patients receive. This helps to ensure that patients receive the best possible care from us.

How we keep your records confidential

Everyone working for the NHS and associated companies, such as the partnership organisations providing the MIU services, must comply with the Common Law Duty of Confidence. This means that information you provide to the organisation in confidence will only be used for the purposes explained to you and to which you consented, unless there are other circumstances covered by the law.

We are required to comply with the NHS Code of Conduct on Confidentiality. This means that all our staff are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All our staff and clinicians are trained in information governance.

Our organisations hold information about you in accordance with the Data Protection Act 2018 and the General Data Protection Regulation 2018 (GDPR).

How your personal information is used to improve your care

Your information will be used to:

  • Review the care we provide to ensure it is of the highest standard and quality, through audit or service improvement
  • Ensure our services can meet patient needs in the future
  • Investigate patient queries, complaints and comments

Sharing Information with other NHS Organisations and Bodies

With your consent, we will share your personal information with other organisations for healthcare purposes only. This may be with your General Practitioner (GP), District Nursing, Health Visitors as well as with local hospitals and ambulance services.

Information sharing outside of the NHS

We may need to share information from your health records with other non-NHS organisations such as the Local Authority from which you are also receiving care. However, we WILL NOT disclose any health information to third parties WITHOUT your explicit consent unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires it.


We may also be asked by other statutory bodies to share basic information about you, such as your name and address, but not sensitive information from your health records. This would normally be to assist them to carry out their statutory duties. In these circumstances, where it is not practical to obtain your explicit consent,
we are informing you through this notice as required by the Data Protection Act 2018.


These non-NHS organisations may include, but are not restricted to:

  • Social Services
  • Education Services
  • Local Authorities
  • Police Service
  • Voluntary Sector Providers
  • Private Sector Providers

Your right to withdraw consent

At anytime you have the right to refuse/withdraw consent to information sharing. The possible consequences will be fully explained to you and could include delays in receiving care.

Further Information

To learn more about how we use your information, please speak to the healthcare professionals providing your care. If you require further information, this can be requested by contacting dpo@hertsurgentcare.nhs.uk

Subject Access Requests

Patients may request to view their own records by contacting dpo@hertsurgentcare.nhs.uk

Information Commissioners Office

Registration Details

Registration Number: Z140226X

Address: HUC, The Old Ambulance Station, Ascots Lane

Welwyn Garden City, Hertfordshire AL7 4HL