Have your say
Tell us what you think
The Cheshunt MIU team is committed to providing you with the best service possible. We are keen to receive feedback from you about your experience using the MIU and the care offered to you, including any suggestions that you feel would help us improve our service.
We operate a patient feedback procedure in line with the NHS complaints procedure. You can pick up a patient feedback card at reception.
If you would like to provide feedback about your experience, please let us know as soon as possible, ideally, within a matter of days or at most a few weeks. This will enable us to establish what happened more easily.
A complaint must be made no later than 12 months from the date on which the incident occurred, or the incident came to the notice of the complainant.
Written feedback should be addressed to the Matron/Service Manager, who will explain our patient feedback procedure to you and will make sure that any concerns are promptly dealt with. Please be as specific as possible in your feedback submission.
You can also supply feedback via the HUC website
What we will do
We will acknowledge receipt of your patient feedback within three working days and aim to have fully investigated your case within 25 working days of the date it was received. If we cannot investigate within the time, we will communicate the reasons for this within this time frame.
We will keep you updated throughout any investigation and when it is complete, we will be in a position to offer you an explanation or a meeting with the people involved.
Cheshunt Minor Injuries Unit
Cheshunt Community Hospital
King Arthur Court
Cheshunt EN8 8XN
T: 01992 622157
Giving feedback on behalf of someone else
Please note that we keep strictly to the rules of medical confidentiality. If you are providing feedback on behalf of someone else, in order to investigate the case, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness or disability) of providing this. The third party consent form is available at reception.
Duty of Candour
We take our duty of candour seriously - all relevant information to persons who have or may have been harmed by the provision of services will be accessible, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.